Orders & Returns

Shipping Information

Processing Time

• All orders are processed within 1 business day.
• Orders placed after 2 PM CET will be processed the next business day.
• You’ll receive a confirmation email with tracking once your order ships.

Shipping Rates & Delivery Times

United States/Canada/Australia & New Zealand

• Standard Shipping (12-18 business days): $17.95
• Express Shipping (7-10 business days): $37.95
• Priority Express (5-7 business days): $47.95
• FREE STANDARD SHIPPING on orders over $299

Rest of World

• Standard Shipping (10-15 business days): $17.95
• Express Shipping (6-8 business days): $37.95

Important Shipping Notes

• Customs & Import Duties: International orders may be subject to customs fees, import duties, or VAT upon arrival. These charges are determined by your local customs office and are the responsibility of the customer.
• Tracking: All orders include tracking. Some countries provide limited tracking once the package enters local postal service.
• Delivery times exclude: Customs processing, local holidays, and force majeure events.
• Signature may be required for high-value orders.

Order Tracking

Once your order ships from our facility, you’ll receive:

• Tracking number via email
• Link to track through our logistics partner
• Updates at key points: dispatch, departure, arrival, and delivery

Note: Tracking may be limited in some countries after customs clearance.

Return Policy

Because transcontinental shipping shouldn’t mean commitment issues.

30-Day Return Window

Changed your mind? We get it. You have 30 days from delivery to initiate a return for any unworn items in original condition.

Return Conditions

✓ Items must be unworn and in original packaging
✓ All tags must be attached
✓ Earrings cannot be returned for hygiene reasons
✓ Sale items are final sale
✓ Custom or personalized items cannot be returned

How to Return (From Any Country)

1. Initiate Return
   Email [email protected] with your order number and reason for return
2. Receive Return Authorization
   We’ll send you a Return Authorization Number (RAN) and instructions
3. Ship It Back
   a. Pack items securely in original packaging
   b. Include the RAN inside the package
   c. Ship to our return center (address provided in email)
   d. Customer is responsible for return shipping costs
   e. We recommend using tracked shipping for your protection
4. Refund Processing
   a. Refund processed within 7-10 business days after we receive the items
   b. Original shipping charges are non-refundable
   c. Refund will be issued to original payment method